Billing policy

Refund Policy

How subscription cancellations, initial-purchase refunds, renewal refunds, and erroneous charges are handled for Meridian purchases processed by Paddle.

Effective 3 August 2026Version 1.0English controlling version

Pre-production notice. Meridian is operated by Milos Topic as an individual operator in Serbia and currently runs as a global sandbox with synthetic data. No production data exchange, participant payout, or paid production service is activated. Correspondence address: Kosmajska 002, 11036 Belgrade, Serbia.

1. Scope

This policy applies to Meridian Data Exchange Starter, Growth, and Scale software subscriptions purchased through Paddle Checkout on a monthly or annual billing period. Paddle acts as merchant of record and may process approved refunds to the original payment method. The cardless 14-day sandbox trial does not create a charge; billing begins only when the buyer expressly confirms the selected plan, period, price, applicable tax, and final total shown by Paddle.

2. Initial purchase

You may request a full refund of an initial subscription payment within 14 calendar days after purchase. To help us locate the transaction, contact office@meridiandataexchange.com from the purchase email address and include the Paddle transaction or receipt reference. This contractual request window does not reduce any longer or additional right provided by mandatory law.

3. Renewals

You may request a refund of a renewal payment within 5 calendar days after the renewal where the paid service has not been materially used after renewal. We may use account and audit records to confirm post-renewal usage. A cancellation submitted before the next renewal stops future charges but does not automatically refund an earlier billing period.

4. Duplicate, erroneous, and unavailable service charges

Confirmed duplicate or erroneous charges will be refunded in full. If Meridian cannot materially provide the purchased paid service and cannot supply a reasonable remedy, we will provide an appropriate full or proportionate refund for the affected period. Suspected unauthorized payments should also be reported promptly to the payment provider or card issuer.

5. Review and payment return

We aim to acknowledge refund requests within 2 business days and decide complete requests within 5 business days. Approved refunds are submitted through Paddle to the original payment method. The bank or payment network controls the final posting time, which commonly takes several additional business days. We do not issue cash, cryptocurrency, or participant-wallet refunds for Paddle purchases.

6. Abuse and mandatory rights

We may decline requests involving fraud, chargeback abuse, material post-purchase use outside the renewal rule above, or a request submitted after the applicable voluntary window, unless mandatory law requires a refund. Nothing in this policy excludes statutory withdrawal, conformity, consumer, or other rights that cannot lawfully be limited.

7. Cancellation and contact

Subscriptions may be canceled through the purchase method or Paddle customer portal. Cancellation prevents the next monthly or annual renewal while access normally continues to the end of the paid period. The 20% annual saving is part of the annual price and does not convert an annual subscription into monthly installments. For cancellation or refund help, email office@meridiandataexchange.com.